Langleys Distribution Ltd is committed to ensuring that your privacy is protected when you choose to share any personal information with us.
If you request or submit information to us by sending an email or by signing up to our mailing list we may collect the following personal information:
First and last name of members of staff that we have any communication with
Relevant company information e.g. VAT number and company bank details
Contact information including email address, shipping and billing address
Demographic information such as city or country and the radius customers operate in
Other relevant data that permits Langleys to contact you
This information may be used to contact you in the future by mail, email or phone to inform you about Langleys news, upcoming events, price lists and special offers.
The information you choose to provide will be stored securely and not sold to any third party.
Note – We perform a credit check on all new customers but will always seek permission first
Also note – Some telephone calls are recorded for quality monitoring and training purposes
We require this information to understand your needs and provide you with better service, and for the following reasons:
Internal record keeping
Information to improve our products and services
Sending promotional email about new products and relevant products to your industry, tradeshows, online webinars, newsletters or other information which we think you may find interesting using the email address you provided
Process your requests such as to schedule a meeting or deliver a product
Invitations to events and tradeshows
Requesting your opinion on Langleys products or services
Langleys Distribution Ltd does not sell, trade, or otherwise transfer to outside parties your personal information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
In the highly unlikely event that your data is compromised, Langleys will notify you and competent Supervisory Authority(ies) within 72 hours by e-mail with information about the extent of the breach, affected data and Langleys Ltd action plan for measures to secure the data and limit any possible detrimental effect on the data subjects.
“Personal data breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed in connection with the Services we provide.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us at the address below.
Amend or deletion of Information about the Data Subject
You may without undue delay request the amendment or deletion of personal data concerning you, and Langleys shall update or delete the personal data without undue delay when one of the following applies:
a: We will amend the data if you advise us that the data is inaccurate.
a: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
b: if you withdraw your consent on which the processing is based, and where there is no other legal ground for the processing;
c: if you object to the processing in case the processing is for direct marketing purposes;
d: if the personal data have been unlawfully processed; or
e: if the personal data have to be erased for compliance with a legal obligation in EU or national law.
You cannot request deletion of data that has to be held by us for accounting or our compliance due to legal regulations.
We are processing your information under the basis of legitimate interests. You may opt out of any future contact from us at any time by contacting us via email firstname.lastname@example.org
Langleys Internal Actions taken prior to 25th May 2018 to comply with GDPR
Documents were created for all software currently sold by Langleys or sold by Langleys in the last five years. These documents are designed to make our resellers aware of how and where the software stores customer information. We recommend all resellers hand out this information to their end-users upon completion of a new installation.
All data Langleys hold on current customers, staff and suppliers was analysed. A decision was made that any information that was unnecessary or no longer necessary to hold was destroyed and anything that could be digitalised and encrypted was converted, with the old paper version destroyed using a shredder. This process is still ongoing.
Internal training was conducted by JP Shelley and DR Stephens, our designated DPO’s (Data protection officers). Every member of Langleys staff was provided with training and made aware of GDPR and the forthcoming changes to data protection law. Staff were trained on numerous topics such as the importance of encrypting customer data and the significance of regularly updating passwords.